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Evans
Morrow Company
“Creating the service
experience”
Contact
Information
E-mail Address (Telephone for 4-digit code assignment or use temporary one from copyright): InitialWebContact[####]@EvansMorrow.com
Telephone: (360)
254-3961
About Evans Morrow Company
Evans Morrow Company specializes in the establishment,
improvement and transformation of service delivery and support systems.
The innovative and inquisitive approaches used are particularly known for
maximizing customer value in transitioning marketplaces. Services
available include management consulting, change facilitation, project
management, service management and process improvement. Approaches range
from independent assessment through employee involvement or team
building. Experience includes the transformation of traditional service
operations into competitive industry leaders, and the creation of integrated
service offerings for new or evolving industries. Evans Morrow Company
has proven expertise in operations design and start-up, as well as systems
design and implementation.
Ensure the viability of any technology and systems
implementation by getting the “process experts” involved.
Consulting Charter
To cause beneficial impact through establishing and
improving:
Innovative and valued services
provided to customers
Competitive business
advantage
Fulfilling work for
employees
Manageable and
cost-effective operations
Background
“I have twenty years of experience adapting the application of Industrial Engineering techniques to the service industry. These same methods translate well into the information and entertainment experience industries.”
“My project work has been focused on establishing and improving services, and the service delivery processes. I do reviews and designs. The reviews result in recommendations to improve the value of services provided to customers. The designs organize work processes into a system that can function to deliver sustainable and improving quality service at a reasonable cost.”
“Clients range from start-ups to large established service companies. There are many transitions occurring in how services are being provided and delivered. I have the most impact wherever things are changing, and when technology creates an opportunity for change. My involvement ensures that the change isn't driven by the technology, but instead the technology is used to benefit the customers.”
First Published September 27, 1999.
Last Updated May 12, 2010.
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Evans Morrow Company
(360) 254-3961
Copyright © 1999, 2000, 2002, 2007, 2010 Evans Morrow
Company. All rights reserved. #GH76#
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